What comes with my necklace?
Pendant-only listings include a complimentary necklace cord. Complete necklaces come with the cord or chain listed on the product page. Metal chains used only for styling are not included. Check the individual listing for materials, measurements, and everything included.
How do I choose a size?
Use the measurements and available options on the product page. If you are unsure about the fit, contact us before ordering.
Where do you ship from, and what does shipping cost?
Orders ship from Guangdong Haifeng, China. For supported United States addresses, shipping is $12 USD below $138 USD and free at $138 USD or more, based on your merchandise subtotal after discounts. See our Shipping page for details.
How can I check my order?
Visit Track my Order for ways to view your order status and available tracking information.
How should I care for my jewelry?
Keep your piece dry and store it separately to reduce scratching. Avoid direct contact with perfume, cleaning products and swimming-pool water. Follow any material-specific care instructions on the product page.
How do I get help with an item or a return?
Please email support@taowards.com with your order number and a brief description of the issue. You may request a return within 30 days of receiving your order. See our Return Policy for item-condition requirements and return shipping costs.